Professional Email & Report Writing

By the end of the course you will be able to…

• Choose the right level of formality for the reader
• Structure emails and reports so the main point is clear
• Write requests, complaints and refusals politely and firmly
• Edit your own writing for clarity and accuracy

Outcomes are adapted to each learner after the needs analysis.

Syllabus

1. 01Email essentials

   • Openings and closings
   • Formal vs neutral vs informal

2. 02Difficult emails

   • Complaints and apologies
   • Saying no

3. 03Reports and proposals

   • Structure and headings
   • Recommendations

4. 04Editing

   • Concision
   • Common accuracy errors