Cancellation and refund policy

Last updated: 2026-10-10

Cancelling or rescheduling a lesson

• At least 24 hours before the lesson: cancel in your student area and the lesson returns to your balance automatically. To reschedule, cancel and book a new time.
• Less than 24 hours before the lesson: the lesson is counted as taken. If something unexpected has happened, contact us — we review genuine emergencies individually.

If the teacher cancels

If we need to cancel a lesson, the lesson is always returned to your balance and you can book another time. If we cancel at short notice, we will also offer an additional make-up lesson where possible.

Missed lessons and lateness

• If you are more than 15 minutes late without notice, the lesson is counted as taken.
• If the teacher is late, the lost time is added to the lesson or to a future lesson.
• If a technical problem on our side stops a lesson, the lesson is returned to your balance.

Trial lesson

The trial lesson can be rescheduled once with at least 24 hours' notice.

Refunds

• Unused lesson packs: you can request a full refund within 14 days of purchase if no lessons from the pack have been taken.
• Partly used packs: unused lessons can be refunded on request, calculated at the single-lesson price for the lessons already taken.
• Small group courses: if a course does not reach its minimum number of participants, you receive a full refund or a transfer to another course.
• Expired lessons are not refundable.

Refunds are made using the original payment method where possible (PayPal refund or bank transfer). Bank or transfer-agency fees charged to us for a refund may be deducted. Requests: abdelkrim.amr@gmail.com.